Are customer requests taking up too much time at your business?
It’s Time To Cut Customer Service Response Times In HALF With The All-In-One Support Desk That Runs In Your Web Browser.
“I Was Getting Sick Of Spending Half The Day Responding To Emails… Now I’m 50% More Productive And Growing My Business Faster!”
Inspired Ticket is an online help desk that runs on your web server.
It gives you a simple, straightforward interface for managing…
- Customer help requests.
- Customer complaints.
- Internal requests and tickets (for example, if your business has an IT department, ticket hub gives your employees a streamlined online interface for communicating with IT).
If you currently use email to handle customer service requests, this can be costing you a huge amount of time.
Think of what your email inbox looks like right now.
If you’re like most people it’s a mix of personal messages, spam, and business-related messages.
If you get dozens of messages every day, you might actually miss messages entirely, pissing off your customers to no end and potentially costing you busisness. According to the Market Research company Help Scout, 86% of people have stopped doing business with a company because of bad or slow customer service.
The same survey also showed that businesses only ever hear from 4% of unhappy customers.
The bright side?
80% of customers in the same survey also reported that they would be willing to spend more money for higher quality customer service!
The picture is crystal clear:
Streamlined customer service both saves and makes money!
Unfortunately, With A Lot Of Help Desk Services Out There,
The Costs Can “Eat Up” The Benefits!
Because if you’ve ever checked out services like Zendesk or Freshdesk, you’ll know they can get DAMNED expensive!
In fact, the most expensive price we found was Zendesk’s SHOCKING $69 per month, per-agent price tag.
Think about it like this:
If you’re just running a small one-person operation, that’s $69 a month just for *you* to use the service!
But imagine a business with 10 customer support people.
That’s $690 a month or over $8000 a year for a customer service help desk!
… And That’s Exactly Why Inspired Ticket Has Been Designed To Offer ALL The Benefits Of Expensive Help Desk Software WITHOUT The Steep Costs!
Inspired Ticket has all the basic features of the higher end ticket management apps, including:
Streamlined And Easy-To-Use Admin Panel
The user admin panel in Ticket Hub is straightforward and ridiculously easy-to-use. The minute you have it installed on a server you will have access to the intuitive control panel which is laid out so you can navigate it with little or no instruction. This makes for an easy sell because a lot of other services have very complicated and non-intuitive interfaces.
Arrange Tickets By Department
If you have multiple departments at your business you can segment ticket hub by department allowing multiple different teams to operate using the same interface.
Priority Levels For Faster Emergency Response
Priority levels are set from [INSERT LOWEST LEVEL HERE] to [INSERT HIGHEST LEVEL HERE]. The higher priority levels allow staff to prioritize response time based on the seriousness of the case.
Quickly merge duplicate tickets or tickets from the same customer to better manage and de-clutter your support desk.
Add Canned Response
Are you manually typing the same response over and over? Add it as a Canned Response, so you can quickly insert that response for frequently asked questions. Massive time saver.
Custom Ticket Annotation System For Better Service
Lets users add notes to any ticket to better describe what’s going on to end users.
Straightforward User Account Creation
Add users easily with a basic user creation form that lets you input their name, email address, phone number, city, state and mailing address. Though some of these forms are optional, the ability to create a detailed profile gives the help desk team the option of responding to the user outside the system (for example by Phone) if need be.
User Differentiation By Role
Finally, you can differentiate profiles all the way from user (somebody who can submit a ticket) all the way up to administrator (somebody who can respond to tickets). This lets you create a sophisticated multi-tiered response system that handles complains quickly and efficiently–something business owners often find lacking in their existing ticket systems.
AKnowledge bases are commonly used to complement a help desk. Instead of answering the same question over and over, businesses save time and money by directing customers to a online knowledge base before having them submit or open a ticket or call support directly.
100% Web Based
Ticket Hub runs 100% on your web server so it can be used by teams or individuals located all over the world.
Stop Playing Defense With Customer Service… Get Ticket Hub Now!
If you run any business that deals with customers (which is 90% of businesses), customer service help desk WILL…
- Save you time.
- Save you money.
- Result in happier customers or clients.
- Which will lead to more repeat business and bigger profits.
At the same time, if you use any of the expensive web-based help desk management apps, you could be throwing a big part of your income down the drain.
Don’t spend upwards of $1000 a year on help desk software when you can get the best helpdesk around for just $XXX (whatever the reseller is going to charge).
For a one time purchase of $XXX, you get:
- UNLIMITED user accounts.
- UNLIMITED number of departments.
- Support tickets segmented by priority level (from lowest priority to emergencies).
- Easy to edit and annotate tickets.
- Seamless customer complaint management.
- And it all runs on your own web server!
Get Inspired Ticket Now!
P.S. If you’re using subscription based help desk management software
Inspired Ticket Could save you over $1000 a year! Buy it now to find out the difference this software can make.